Shipping Policy

This shipping policy applies to all online orders for women's jeans, jackets, T-shirts, and other apparel purchased from Track23. By placing an order, you agree to the shipping terms outlined below.

1. Order Processing Time

Orders are processed within 1–3 business days of payment confirmation (excluding weekends and holidays). During this time, our team verifies stock availability and prepares your jeans, jackets, and T-shirts for shipment.

2. Order Cut-off Time

The order cut-off time is 2:00 PM Eastern Time (ET). Orders placed after 2:00 PM ET will begin processing on the next business day. Orders placed on weekends or holidays will begin processing on the following business day.

3. Shipping Time

Once the package leaves our warehouse, standard shipping typically takes 3–7 business days for delivery. Shipping times are estimates and are not guaranteed; delays may occur due to severe weather, carrier service disruptions, or seasonal peak periods.

4. Shipping Costs

Free shipping is provided for all orders within the contiguous United States. No additional shipping fees will be charged at checkout.

5. Shipping Coverage

We ship to addresses within the contiguous United States. We do not currently offer international shipping, nor do we ship to Alaska, Hawaii, U.S. territories, or P.O. Boxes.

6. Shipping Partners

All apparel orders are shipped via UPS. Most items are shipped using UPS Standard service. For larger or bulky items, truck delivery may be arranged; the carrier will contact you in advance to schedule a delivery time and ensure someone is available to receive the package.

7. Order Cancellation

If you wish to cancel your order before it ships, please contact us immediately; we will issue a full refund with no additional processing fees. Once the items have shipped, our standard return policy applies.

8. Order Tracking

Once your package has shipped, we will send you an email containing the UPS tracking number. If you have registered an account on our website, you can view your order status and shipping details in your account dashboard. If you do not have an account, you can check the status of your package directly via the tracking link provided in the shipping confirmation email.

9. Lost or Damaged Packages

Please inspect your package immediately upon receipt. If the items are damaged upon delivery, or if the tracking information indicates the package has been delivered but you have not received it, please contact our customer service team within 24 hours so that we can file a claim with UPS.